Shipping policy

Domestic

Individual Collect cannot be held responsible for shipping delays due to USPS processing or operations. Domestic orders are shipped via USPS Ground Advantage, and shipping rates are calculated at checkout. Transit times generally range from 1 to 10 business days depending on the delivery address.

International

International orders are sent using USPS First-Class International service. Shipping timelines vary by destination and typically fall between 7 and 21 business days. Please note that delivery windows are estimates, as international carriers do not guarantee arrival dates.

Once an order has shipped, delays may occur due to customs processing or local postal services. Customers are advised to follow the tracking updates provided and reach out to their country’s postal carrier for assistance with any delivery issues.

It is the customer’s responsibility to ensure that the delivery address is accurate and secure, and that someone is available to accept the package if a signature is required. Felt cannot be held responsible for packages that are lost or stolen after being confirmed as delivered.

Customs & International Taxes

International customers are responsible for all applicable customs charges, duties, or import taxes imposed by their country. These fees vary by location and are determined by local authorities, so we are unable to predict or control them. We recommend contacting your local customs office for more information prior to purchasing.

Orders that are refused or returned due to unpaid customs or import fees are not eligible for a refund.

Address Change

Once your order is placed, we’re unable to make changes to the shipping address. Please take a moment to double-check your details at checkout to help ensure smooth delivery. If you have any questions before ordering, feel free to reach out through our contact page—we’re happy to help.